Major Restoration has been in the mitigation and restoration industry for a decade and a half. During this time we managed to build not only a rather spectacular reputation in the community, but also amassed a wealth of knowledge with regards to this industry and the people who need our help.
From the service we offer, all the way to our caring and compassionate customer service, we have developed SOPs and trained individuals to reflect our regard for customer assistance in everything we do. In an effort to continue to take our business to the next level of service, we asked clients, insurance adjusters, and insurance agents who refer us on a regular basis why they trust Major Restoration to help their clients, friends, and family. Here’s what they tell us:
We Are Quick to Respond!
Our average response time is well under two hours. This is because our 24/7 emergency response team is ready and waiting to respond to your calls. You won’t go to voicemail at Major Restoration. Furthermore, we arrive at your property prepared to start needed emergency services immediately.
We Are Experienced and Certified
Our team has a wide range of experience in emergency services, the trades pertaining to home restoration, and the insurance process as it relates to any property damage claims. The end result is great quality work and a smooth claims experience for our customers.
We Are Friendly and Empathetic
Property damage to a home or business isn’t something that happens every day, so we understand that customers are in a difficult position. Our staff is kind and compassionate when it comes to helping you through this difficult time, explaining the entire process of mitigation, reconstruction, and insurance claims process.
We Are Safety Conscious
Your safety and that of our team members has always been our top priority. Well before the pandemic, we held regular training sessions and are proud to maintain a meticulous safety record. As the pandemic began (long before the lockdowns), we remained particularly careful to maintain a tight grip over safety protocols and procedures.
We Show Our Appreciation
When you refer us to the people in your lives, we understand and appreciate what this means. To us, it means you are entrusting a client, friend, or family member to us. We cherish this trust and make the most of it, striving to turn you into a hero in their eyes.
Throughout the project, we want the client to feel grateful to you for referring us. This means ensuring impeccable service from start to finish. Not only do we thank our referral partners for placing their trust in us, but we also show our appreciation by doing great work for the new client.
There is a lot more to us than what meets the eye or what we can mention here. Thank you for your continued referrals and feedback! We urge you to share our website or contact number (717-855-2367) or simply get in touch with us and directly refer someone who needs help!
