The hands-on expert who leads the crew on-site. They set up the specialized drying/cleaning equipment, execute the work plan (Water, Fire, Mold), and ensure safety and proper protocol. (This is the experienced version of a “Technician”).
The first point of contact for emergency calls (often 24/7), documents the initial damage, schedules the technician’s arrival, and manages communication with the client until a Project Manager takes over.
Focuses on generating new business, often by building relationships with insurance agents, plumbers, property managers, and other local professionals who refer work to the company. This is a sales and networking role.
Assesses the damage, creates the scope of work and budget (the estimate), coordinates crews, manages timelines, and serves as the main point of contact for the customer and the insurance adjuster.
